Terms & Conditions

Our Services

Each production project is governed by the written proposal and service agreement you sign before work begins. If anything here conflicts with your signed agreement, the signed agreement controls.

File Retention & Retrieval

• Your final video is yours to keep. We deliver it as a digital download and recommend you save your own copies.
• Footage, photos, and other media you send us stay available in your project portal for 45 days after your finished video is delivered. After that we do not guarantee a retention period. We keep material as long as we reasonably can, as a courtesy, but we cannot promise it will still be there and we are not liable for its loss, so please save your own copies. If you need something later, just ask and we will tell you whether we still have it. Retrieval starts at $95 plus a per-gigabyte rate, always quoted for your approval before any work begins.
• Re-delivery or retrieval of raw materials within the retention window is available on request, starting at a $95 retrieval fee plus our per-GB retrieval rate based on the size of the archived project. We will send a quote for your approval before doing anything.
• We accept digital uploads only; we do not accept tapes, photo albums, prints, or other physical media.
• Archival storage is a best-effort courtesy service. You are responsible for maintaining your own copies of delivered files, and we are not liable for loss of materials, including after the retention window ends.

Intellectual Property

All content on this website, including text, graphics, logos, and video, belongs to Dvideo Inc. and may not be reused without permission. The footage, photos, and other media you provide for your project remain your property.

Limitation of Liability

This website and our services are provided as is. To the maximum extent permitted by law, Dvideo Inc.'s liability is limited to the amount paid for the service in question.

Governing Law

These terms are governed by the laws of New York State, with venue in Westchester County.

Changes

We may update these terms from time to time. The latest version is always available on this page.

Contact

Questions about these terms? Email us at [email protected].